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How to cancel HelloFresh
Cancel at least 5 days before your next delivery, or you still pay for that box.
First: cancel wherever you are billed. If Apple, Google, Roku, Amazon or a phone/TV provider bills you, cancelling on the company's own site will not stop the charges.
Steps
- Log in to your HelloFresh account.
- Click your name in the upper right, then Account Settings.
- Scroll to Plan settings and click Cancel Plan (in the Status section).
- Follow the prompts to finish.
- Just want a break? Go to My Menu, pick the delivery day or days to skip, and click Skip Week.
Good to know
- The deadline to pause or cancel is 11:59 pm PST, 5 days before your next scheduled delivery.
- Cancel after the deadline and you are responsible for the charges on orders already processed. HelloFresh says it cannot process cancellations after the cutoff.
- You can reactivate your account later whenever you want.
Refunds and fees
HelloFresh's page does not state refund rules beyond the cutoff above.
Official source
HelloFresh: How to pause or cancel
Last checked October 3, 2026.
Stuck, or need it in writing?
Generate a clear written cancellation request to send by email or mail. Keep a copy with the date you sent it.